Legal

Refund and Cancellation Policy

Written to be generous, and written so you can find the answer without reading all of it.

Version 1.0 · In force from 14 August 2026

Cancel a membership in two clicks. It runs to the end of the period you have paid for, and there is no fee and no minimum term.

Fourteen days for a full refund on anything, no reason needed. That is more than the law requires.

One-to-one sessions need 48 hours' notice, because the time is held for you. Everything else is refundable within fourteen days.

1 · Cancelling a membership

Two clicks, in your account, with nobody asking you why and no offer to make you stay. You do not need to email us and you do not need a reason.

When it stopsAt the end of the period you have already paid for, not on the day you cancel. If you cancel on the third of the month, you keep everything until the next renewal date.

What happens thenThe evolving part of the platform closes: reassessment, comparing readings, the Clarity Room and unlimited questions. Your account stays open and your Blueprint stays readable.

No cancellation feeThere is none, and there is no minimum term. A monthly membership is a month.

Coming backRejoining picks up where you left off. Your readings, your history and anything you have written are still there.

2 · Refunds on membership

Fourteen days, in full, no reason needed

Within fourteen days of any membership payment, including a renewal, ask us and we will refund it in full. You do not have to justify it and we will not ask you to. This is deliberately more generous than the law requires: statutory cancellation rights do not usually survive using a digital service, and we would rather not hold somebody to a payment they regret.

After fourteen days a membership payment is not automatically refundable, because you have had the month. If something went wrong, tell us anyway. A person reads it, not a policy, and we would rather resolve it than be right.

Refunds go back to the card that paid, usually within five to ten working days. That timing is the bank's rather than ours.

3 · Courses, programmes and audio

These are bought once and kept permanently. They do not disappear when a membership ends.

Fourteen daysWithin fourteen days of buying, ask us and we will refund it in full, whether or not you have started it. Access ends when the refund is made.

After thatNot automatically refundable, since you have had the material. If it was not what it said it was, that is a different matter and we will look at it.

If we withdraw somethingIf we take a course down, you keep access to it. Nothing you have bought is removed from your library because we changed our minds about selling it.

4 · One-to-one sessions and Deep Dives

Time set aside for you cannot be resold at short notice, so these carry proper notice periods. They are the only part of Exist Better that does.

More than 48 hours' noticeRearrange or cancel freely. A cancellation is refunded in full.

Within 48 hoursWe will always try to move you rather than charge you. Where the time cannot be filled, the session is chargeable.

Missed without noticeChargeable. If something happened, tell us. Illness, an emergency or a crisis is not a missed appointment and will not be treated as one.

If we cancelYou choose: another time, or a full refund. If we cancel at short notice more than once, the refund is offered without being asked for.

PackagesA package of three sessions is refundable in full within fourteen days if none has been used. After a session has been taken, the remainder is refunded at the full individual rate for what has been used, deducted from what you paid.

Sessions in a package are valid for twelve months from purchase. If life gets in the way, ask and we will extend it. That is not a policy we intend to be strict about.

5 · Codes and complimentary access

A promotional code changes what you pay, not what you are owed. Everything above applies to a discounted membership in the same way, on the amount actually paid.

Complimentary access given by us is not a purchase, so there is nothing to refund. We will always say for how long it runs and what happens when it ends.

6 · If a payment goes wrong

Payments are handled by Stripe and we never see your card details. If you were charged twice, charged the wrong amount, or charged after cancelling, tell us and we will correct it. Where the error is ours, we refund it in full without argument.

If a card is declined at renewal, Stripe retries over a few days. Your access continues while that happens, because a failed card is a payment problem rather than a decision to leave. If it cannot be collected, the membership ends and your Blueprint stays readable.

7 · How to ask

Email hello@existbetter.online with the address on your account. One line is enough and you do not need to explain yourself. We reply within five working days, usually sooner, and we will tell you what we are doing rather than only that we have received it.

If you are unhappy with how we have handled it, say so in the same thread and it will be looked at again. Your statutory rights as a consumer are unaffected by anything in this document.

Every one of our documents is at existbetter.online/legal.